F.A.Q.

Frequently Asked Questions

General

What does Mbo'Wam mean?


Mbo'Wam means "Like your home" in the Bassa language - a Bantu dialect. The name reflects the comfort and hospitality we offer to our guests.




How does a property become a Mbo'Wam residence?


Every home is carefully hand selected by the Mbo'Wam team. Every home we list has successfully passed our home selection process. The process diligently examines all candidate properties in search for characteristics that match our standards.




Who owns the listings on Mbo'Wam?


It depends. We either lease or manage the homes listed on our platform. Either way, we ask our guests to treat our homes with care, just like they would treat theirs.





Reservations

How to make a booking on Mbo'Wam?


Browse through our listings. Once you have found one that meets your travel needs, you can either place the booking online or call us to confirm the booking on the phone. Once the payment is processed, you will be notified that reservation has been confirmed. Note that renters are required to provide identification and undergo screening as part of the pre-check process to access their rental.




What about last minute bookings?


We understand travel emergencies and last minute changes happen. For any last minute bookings please call us to confirm the unit is ready to host you.




What is Mbo'Wam pre-check process?


Renters are required to provide a scan of valid goverment-issued identification or passport and a selfie. This is an important safety and compliance step to ensure a smooth rental process.




What time is check-in and check-out?


Check-ins are anytime after 4:00 p.m. and check-outs are before 11:00 a.m. Early check-ins and/or late checkouts are allowed on a case by case basis and can only be confirmed 12 to 18 hours prior to the start (or end) of the reservation. Guests will need to contact us to confirm if any time adjustments are possible.




What is the check-in process?


We are dedicated to make the check-in process as seamless as possible for our guests. Guests will be given detailed written and video instructions on how to access their rental unit 3 days before the start of the reservation. In most cases, guests will be given an access code and key location for them to self check-in. In case the rental requires an in-person check-in, a member of our team will arrange a time to meet the guest at the unit.




What if a guest has a special request?


Any special requests have to addressed to our team. We shall inform the guest if there are any additional costs associated with their request.




What is the cancellation policy?


Our default cancellation policy is as follows:

  • Full refund if cancelled 24 hours within booking time. *(For bookings made beyond a week before the start of the reservation)
  • 50% refund if cancelled more than a week before the start of the reservation.
  • No refund if cancelled within a week from the start of the reservation.
On a select number of listings, bookings might be definitive. Please read the cancellation policy displayed on the listing when booking.





During Your Stay

What can I expect in my rental unit?


Every unit comes with:

  • High speed wireless internet.
  • Television + HDMI cable for media streaming.
  • Full equipped kitchen.
  • Complete toiletries.
  • Comfortable ultra clean bedding.
  • Guest amenities.
  • Mbo'Wam house manual and local guide.
Please find a detailed list here




What are the house rules?


The standard house rules are no party, no loud gathering, no smoking and no pets (eventhough we love pets). For any specifics, check the house manual and if needed, contact us for clarifications or questions. Violations of these house rules could lead to the immediate termination of the reservation. We trust are guests are responsible and will value and respect the units we offer.





Services & Partnerships

What about management services?


We offer a complete package of property management services including marketing, maintenance, house-keeping and guest communication. Our services have constantly proven to be extremely rewarding for our partners. Our returns are almost always in the top 90th percentile.




What about investment services?


We have a team of experienced short-term rental invesment professionals that have achieved market beating returns over the years.




What about travel or relocation agency partner services?


We enjoy working with travel agencies to help them meet their customers travel needs and their own business needs. Our listings are top-notch and our services as well. Our travel and relocation agent partners have reported nothing but very satisfactory positive feedback from their customers who stayed with us. We offer encouraging perks for our travel agency partners.




How competitive are our services?


The short answer is - very! Across the board, we have consistently achieved very strong ROI.




How easy is it to partner?


As easy as ABC. Send us an email or give us a call describing your interests. After review, we shall reach out to you and discuss the steps forward.




How do we work with businesses and entrepreneurs?


We love hosting business travelers and they love us. We offer custom and greatly priced lodging options tailored to fit the travel needs of the business traveler.





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855.626.9261